Cancellation and Refund

At SHYKIT, we strive to ensure your satisfaction with every purchase you make. If for any reason you wish to cancel your order or request a refund, please refer to the following policies:

Cancellation Policy:

  1. Cancellation Timeframe: You may cancel your order within 24 hours of placing it. Please note that orders cannot be canceled once they have been processed for shipping.
  2. Cancellation Procedure: To cancel your order, please contact our Customer Support team as soon as possible with your order details.
  3. Refund for Canceled Orders: If your order is canceled within the specified timeframe, we will issue a full refund to your original payment method within 5-7 business days.

Refund Policy:

  1. Eligibility for Refunds: Refunds are applicable under the following circumstances:
    • The product received is damaged, defective, or incorrect.
    • The product does not match the description provided on our website.
    • The product is not delivered within the specified delivery timeframe, subject to our shipping policy.
  2. Refund Procedure: To request a refund, please contact our Customer Support team within 7 days of receiving the product. You may be asked to provide photographic evidence of the issue.
  3. Refund Processing: Once your refund request is approved, we will initiate the refund to your original payment method within 5-7 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
  4. Refund Amount: The refund amount will include the full purchase price of the product and any applicable taxes. Shipping charges are non-refundable unless the return is due to our error.

Additional Information:

  • Return Shipping: If a return is necessary due to our error or a defective product, we will provide a prepaid return shipping label. For other returns, customers are responsible for the cost of return shipping.
  • Condition of Returned Items: Returned items must be in their original condition, unused, and in the original packaging to be eligible for a refund.
  • Non-Refundable Items: Certain items such as gift cards, downloadable software, and personalized or custom-made products are non-refundable.

For further assistance or inquiries regarding cancellations and refunds, please don’t hesitate to contact our Customer Support team.