Welcome to SHYKIT’s Shipping and Exchange Policy. We are committed to providing you with a seamless shopping experience, which includes transparent shipping processes and hassle-free exchanges. Please review the following information regarding shipping and exchanges:
Shipping Policy:
- Shipping Methods: We offer standard and expedited shipping options for domestic and international orders. Shipping costs and delivery times may vary depending on your location and selected shipping method.
- Processing Time: Orders are typically processed and dispatched within 1-3 business days after payment verification. Please note that orders placed on weekends or holidays will be processed on the next business day.
- Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can track the status of your shipment using the provided tracking number.
- Shipping Restrictions: We currently ship to select countries worldwide. Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues.
- Shipping Costs: Shipping costs are calculated based on the total weight of your order and your selected shipping method. Shipping costs will be displayed during the checkout process before you complete your purchase.
Exchange Policy:
- Eligibility for Exchanges: We understand that sometimes items may need to be exchanged for a different size, color, or style. You may request an exchange for eligible items within 14 days of receiving your order.
- Exchange Procedure: To request an exchange, please contact our Customer Support team with your order details and exchange request. We will provide you with instructions on how to return the item(s) and process the exchange.
- Exchange Conditions: Items eligible for exchange must be in their original condition, unworn, and with tags attached. We reserve the right to refuse exchanges if the returned items do not meet these conditions.
- Exchange Processing: Once we receive the returned item(s) and verify their eligibility, we will process the exchange and dispatch the replacement item(s) as soon as possible. Please note that additional shipping charges may apply for exchanges.
Additional Information:
- Return Shipping: Customers are responsible for the cost of return shipping for exchanges unless the exchange is due to our error or a defective product.
- Non-Exchangeable Items: Certain items such as final sale items, personalized or custom-made products, and items marked as non-exchangeable are not eligible for exchanges.
For further assistance or inquiries regarding shipping and exchanges, please don’t hesitate to contact our Customer Support team.